To make an *exchange return*, you'll need the following:

1.- Enable this setting, found in Settings > Orders > Returns Settings. *Only* enable this setting if you want this process to take place during Presale.

2.- The user must have an open route.

Mobile app 📱

Exchange returns are registered within an order, so, depending on your process, you'll select PRESALE **or **SALE****.

• Within the order, you'll need to select the product that is being returned, select the number of units as negative, and select the reason for the return.
• You can register your own reasons for return, learn more here: reasons for return.

• Now, to the order, add the products that are being exchanged for those returned:

In this case, we're leaving *5* *magnets* in exchange for *3 dynamites*.

• **What happens if the product we're leaving does not cover the amount to receive in exchange? **

You need to leave enough product in exchange until the balance is positive or until it matches the amount to return.

If the balance is negative, the app won't let you continue.

View your returns 💻

As a mobile user, you can view returns as a timeline.

If you're an administrator, in the Web Portal, go to *Manage sales and delivery routes*, then find the route of interest, and in *Route activity*, you'll find the *Returns* tab.

Here, you'll find more details on the return, as well as the reason for the return.

Send us a message in the chat if you have any questions! 😎

Actualizado el: 01/12/2025