How does tracking work?

Generally, Handy obtains location tracking information in three different ways:

• When performing an activity (visit, delivery, form, etc.), it obtains the location of that activity and saves it as tracking information as well.
• Through the web portal, it requests the live location in the Map tab of the user's profile
• On the app's background processes, it saves the location at certain times

We'll explain the last two:

Live location

The way we request the app to send its location to the web portal is through a notification that does not appear on the device's Notification Center; it's designed to be processed without the user noticing it.

On Android devices, the system allows apps to process notifications even when the user isn't aware of them. They can be processed with the app running in the foreground, in the background, or even if the phone is locked.

Background location tracking

To obtain the location on Android devices, Handy enables a background service that's always active while the user is signed in. This service is not visible to the user and is responsible for monitoring the device's GPS status to determine its exact location and paths. This service runs even if the device is not running in the foreground.

Updated on: 09/29/2025