I can't see the information of the Handy app in the web portal

This can happen if your mobile device has a poor internet connection. However, if the device gets a better connection and your operations are still marked as "Pending to be sent", you'll have to sync Handy manually.

Here are the steps on how to manually sync Handy:

Syncing the mobile app

The Handy app attempts to send the information it registers to the web portal the moment it's received. If for any reason it can't be synced to the web portal, Handy will automatically try again at these times:

• 06:00 hrs
• 09:00 hrs
• 12:00 hrs
• 16:00 hrs
• 19:00 hrs

Or will automatically try to sync again when the device is plugged in and charging.

Send us a message in the chat if you have any questions!

Updated on: 11/10/2025