The user changed to a new mobile device and now can’t access the app

When someone on your team gets a new mobile device, you need to follow some steps for them to be able to access the Handy app again.

Before registering them, make sure that Handy is correctly installed with automatic updates enabled, and that the permissions for installing other apps and using the device comply with your company’s policies

Once the Handy app is correctly installed on the new device, log in to the web portal as an administrator, and go to Users:

Then, click on the user whose device you want to change. After you've clicked on the user, click on Edit. Here, you'll see the Assigned device section, where the old device will be listed. You'll need to click Sign out on device.

This will remove the old device and will allow the user to sign in using the new device.

Send us a message in the chat if you have any questions!

Updated on: 10/14/2025