Why was my Handy session closed on my mobile device?

There are a few reasons why your session closed on your mobile device: 

1. If your mobile device has not connected to the Handy app for 5 days (either it was turned off, or had no internet connection, etc), your session will close automatically. If this is the case, contact your company administrator so they can re-enable your user from the web portal.
2. If your company has overdue payments, web user sessions will be closed first, followed by mobile user sessions after a short period. This will be resolved once all payments are completed.

If your Handy session closed but none of these reasons apply to you, please send us a message through the chat.

Updated on: 10/10/2025