• Why isn't the Handy app available for iOS?

  Handy was available for iOS from 2016 until November 2018. However, we decided to remove it because of the following reasons: External reasons: Android's technical potential is significantly superior, partly due to the restrictions iOS imposes on apps. The segment of the labor market that depends on Android devices has been growing over the years, especially in countries where the Handy app is widely used. Internal reasons: Having only one mobile app allows us to focus more on itPopular

• Google Chrome and Handy (recommended)

  For Handy's features to work their best, we recommend using Google Chrome. We recommend Google Chrome over other browsers, like: Internet Explorer (any version) Mozilla Firefox (any version) Safari Opera Send us a message in the chat if you have any questions! :)Some readers

• Mobile app features that require an internet connection

  Get to know which of Handy's features require an internet connection and which don't. Handy is designed to work well under harsh conditions, and to accommodate: Little to no internet connection Minimal data usage Minimal battery usage Handy can definitely work without an internet connection, as its most fundamental features work without a connection. However, some features benefit from having a connection to the internet. Here's a list of those features that REQUIRE a connecSome readers

• What can I do if the Handy app reports an error and closes

  (https://storage.crisp.chat/users/helpdesk/website/-/5/7/c/b/57cbecba60da4000/screenshot-2025-10-07-at-11181xjy54z.png =448xauto) If the app reports an error and closes, please click on Report, then click on Send so that the error is sent to our support team and we can help you resolve it. Send us a message in the chat so we can help you :)Some readers

• Print tickets from the web portal (Text2Barcode)

  First, you'll need to connect and set up your mobile printer to your computer, either by cable or via Bluetooth. Once your computer has recognized your printer, you can continue. We'll use an external app called Text2Barcode, which will allow you to print the .handy file that is created for printing. This app can be used on Windows, macOS, and Android devices. Once it's installed aSome readers

• How does tracking work?

  Generally, Handy obtains location tracking information in three different ways: When performing an activity (visit, delivery, form, etc.), it obtains the location of that activity and saves it as tracking information as well. Through the web portal, it requests the live location in the Map tab of the user's profile On the app's background processes, it saves the location at certain times We'll explain the last two: Live location The way we request the app to send its locationSome readers

• Where do I enter my payment information?

  To register your payment information, just click on the button at the top right of your screen: (https://storage.crisp.chat/users/helpdesk/website/-/5/7/c/b/57cbecba60da4000/screenshot-2025-09-25-at-656241ffm80l.png =715xauto) Here, you'll enter your card information, and your subscription will be activated. Your card will be chargSome readers

• Erase company data

  If the company administrator wants to delete data in bulk—either to start over or to close the account—they can do so by following these steps: 1.- Log in to the web portal with their Administrator account: 2.- Go to Company Settings and click on My Company. On the bottom part, there's a yellow button offering the option to as well as a red button to . (https://storage.crisp.chat/users/helpdesk/websSome readers

• Device requirements

  Usually, we recommend that you first try out your device before starting to use Handy, so you can get a general sense of how the device works and how to use it. We hope these recommendations help you make a more informed decision on which device might work best for you when using Handy: Esperamos que estas recomendaciones te ayuden a tomar la mejor decisión. 🤖 Android version Any Android device running Android version 8 (Oreo) or later will be compatible with Handy. Older Android versionSome readers

• How long does Handy keep my information and photos?

  At Handy, we want you to make the most out of the information that your sales team collects. Most of your information is kept without a time limit, but there's some information that takes up a lot of storage space (like photos), which is why we only save them for a determined period of time that we believe to be enough for your needs. These are our data retention policies: 😀 Transactional data that we keep forever (unless you decide to erase it (https://help.handy.la/en-us/article/erSome readers

• Location tracking limitations on certain device brands

  We've noticed that there are some problems with location tracking with some devices of brands like Huawei, Xiaomi, ZTE, TLC, and others. This is caused by certain restrictions that some devices have for battery saving. In some devices, to fix this issue, you just need to change some settings: Go to settings and find the Power saving menu, which will show different options for "Energy plans". Please select the options "Normal" or "Balanced". Go to settings and find the ProteSome readers

• Why was my Handy session closed on my mobile device?

  There are a few reasons why your session closed on your mobile device:  If your mobile device has not connected to the Handy app for 5 days (either it was turned off, or had no internet connection, etc), your session will close automatically. If this is the case, contact your company administrator so they can re-enable your user from the web portal. If your company has overdue payments, web user sessions will be closed first, followed by mobile user sessions after a short period. This wilSome readers

• Why don’t the photos I took with my phone as evidence appear on the web portal?

  The photos you took don't appear in the web portal yet because, to conserve battery, they will be synced when your mobile device is connected to a power source. This is to help you reduce your device's battery consumption, as photos can be heavy.Some readers

• What's the difference between the free trial and the paid plan?

  Functionally, there's no difference. The free trial allows you to use Handy with as many mobile users as you need for 15 days (web users are unlimited). In the paid plan, you decide how many users you use. Both plans have the same features and business benefits. Send us a message in the chat if you have any questions! :)Some readers

• View exact time and date

  By default, Handy will show you rounded-up times and dates, but not the exact values: (https://storage.crisp.chat/users/helpdesk/website/-/5/7/c/b/57cbecba60da4000/screenshot-2025-10-14-at-10161eyn63x.png =937xauto) You can change this to that Handy shows you excat time and date. Go to Settings General, then click on the following setting: (https://storage.crisp.chat/users/helpdesk/website/-/5/7/c/b/57cbecba60da4000/screenshot-2025-10-14-at-10195t3xipz.png =808xauto) Once you'Some readers

• 4 tips to start you Handy trial

  Look into the app yourself. It's much easier to ask your sales team to perform a task you know well. Master how to record visits and create an order from the mobile app. Work on mastSome readers

• How to add a notification recipient

  A notification is an email sent to let you know that something has been finalized, such as an order being placed, a delivery being completed, or a visit being concluded. If you're interested in setting up who can receive these types of notifications, you need to go into the settings screen on Handy's web portal. You can find it on the bottom left part of your screen with a gear icon. ⚙️ (https://storage.crisp.chat/users/helpdesk/website/-/5/7/c/b/57cbecba60da4000/screenshot-2025-09-17-at-1Some readers

• How many megabytes (MB) does Handy use?

  Data usage varies depending on how you use your device. If you use Handy for logging visits, creating orders, managing inventory, or filling out forms, it will use roughly 1–2 MB per day. If you take a lot of photos, use Google Maps services, etc., the data usage may increase. Handy is designed to use as few resources as possible. Most of our clients use a 500 MB plan, which is more than enough for their needs. :)Some readers

• Preparing devices to start using Handy

  NOTE: This guide is designed for Android devices Once you have the devices you'll use to implement Handy, follow this guide: Verify the device's time and date are correct Create a Google account This is required by new Android devices. The device will ask you to create a Google account, which you can verify with the salesperson's email or the company's email. Make sure not to use the same account for more than 10 devices, or Google will block the account. We recommend having a differentSome readers

• Delete cookies

  If you're having problems logging in, like this: (https://storage.crisp.chat/users/helpdesk/website/ad38b43332808800/384bdd2b-fa9a-4516-8982-382335nlhqn0.png =745xauto) Let us help you flix it! Google Chrome: Type in the following URL in Chrome: chrome://settings/content/all Search for handy.us Click on the trash icon (https://storage.crisp.chat/users/helpdesk/website/57cbecba60da4000/screen-shot-2023-02-13-at-1221l8305f.png =744xauto) Safari: In Safari, go toFew readers

• First steps

  This article is a simple guide on the first steps you should follow to start using Handy. We'll go over the web portal's basic settings, how to use the app, and other steps to follow to try out Handy's main features. ⚙️ Basic settings in the web portal Before starting to use Handy, it's important to follow these steps first: 1. Create your company account Use a valid email; this will be used to access your company's main account. This main account will have the administrator rolFew readers

• Best practices for conducting a pilot test

  Implementing a new system in your operation is always a challenge. We recommend starting small, making the necessary adjustments, and then applying changes to the team. We recommend starting with a pilot test with two users. Having two users creates a sense of competition and gives you two different opinions and experiences. Our advice is: Choose your two best users. Choose your youngest users who are most familiar with using new technology. Run the pilot test for two weeksFew readers

• Are the photos I take saved in the device's internal memory?

  Yes, but they're backed up in the cloud. Photos taken using the Handy app are saved in a special section that is accessible only to Handy. This prevents users from submitting duplicate photos as proof of visits, requiring them to take the proof pictures directly within the app. Handy manages this storage automatically. If the system receives too many photos, they're automatically uploaded to the cloud to avoid saturating your device's storage. You can take as many photos as you want withoutFew readers

• Importing templates

  To import a template, please follow these steps: First, download the template: (https://storage.crisp.chat/users/helpdesk/website/-/5/7/c/b/57cbecba60da4000/screenshot-2025-10-27-at-354591u0n73f.png =433xauto) Then, carefully read the specifications each template has, and make sure which fields are mandatory. For example, the template used to import products:Few readers

• Device tests before using Handy

  Handy is compatible with any Android device, but you'll need to run some tests to ensure all the device's features work well with the Handy app. To do this, we'll need to log in to the Handy app and to the web portal as the company administrator to see the movements made by the mobile user. GPS: Check on Google Maps that the device's location shown on the map is correct and matches your current location. If it doesn't match, this could mean that there is an issue with the device's GPSFew readers

• Importing assets

  To import your assets to Handy, go to Assets in the Main menu: (https://storage.crisp.chat/users/helpdesk/website/-/5/7/c/b/57cbecba60da4000/screenshot-2025-10-23-at-235221idzmr0.png =167xauto) Now, click on + Add new, then on Create or edit with Excel template: (https://storage.crisp.chat/users/helpdesk/website/-/5/7/c/b/57cbecba60da4000/screenshot-2025-10-23-at-2Few readers

• Asset management

  Start by registering your assets by going into the Main menu: (https://storage.crisp.chat/users/helpdesk/website/-/5/7/c/b/57cbecba60da4000/screenshot-2025-11-06-at-11585cmlsgh.png =253xauto) Asset models First, you need to register your asset's model: (https://storage.crisp.chat/users/helpdesk/website/-/5/7/c/b/57cbecba60da4000/screensFew readers

• I can't see the information of the Handy app in the web portal

  This can happen if your mobile device has a poor internet connection. However, if the device gets a better connection and your operations are still marked as "Pending to be sent", you'll have to sync Handy manually. Here are the steps on how to manually sync Handy: Syncing the mobile app The Handy app attempts to send the information it registers to the web portal the moment it's received. If for any reason it can't beFew readers

• Syncing the mobile app

  Syncing helps us send information from the mobile app to the web portal and vice versa, helping us keep the two connected. (https://storage.crisp.chat/users/helpdesk/website/-/5/7/c/b/57cbecba60da4000/screenshot-2025-11-10-at-114921sq9vqu.png =325xauto) There, click on Sync: (https://storage.crisFew readers